Welcome to Hello Morocco 2030. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, contact us, or book an activity with us. Your trust is important, and we are committed to protecting your privacy in full compliance with international data protection standards.

1. Who We Are

Hello Morocco 2030 is a local Moroccan travel agency providing guided tours, excursions, and travel experiences in Agadir, Taghazout, and the surrounding regions. This policy applies to all data collected through our website, booking platforms, and direct communication channels (including WhatsApp, email, and in-person interactions).

2. What Information We Collect

We may collect and store the following categories of personal information:

a. Personal Details

• Full name
  
• Email address
  
• Phone number (including WhatsApp)
  
• Country of residence
  
• Preferred language
  

b. Booking Information

• Dates and times of tours
  
• Number of participants
  
• Hotel or pickup location
  
• Preferences (e.g., food allergies, languages, mobility needs)
  

c. Payment Information

We do not store or process card payments online. Payment is typically made in cash (EUR, MAD, GBP, or USD). If payment is processed through a third-party provider, their privacy policy will apply.

d. Technical & Usage Data

• IP address
  
• Browser and device type
  
• Pages visited and time spent on the website
  
• Referral source (e.g., Google, Instagram, other websites)
  
  

3. How We Use Your Information

We collect personal data only for specific, clear purposes. These include:

• To confirm and manage bookings
  
• To provide tour services (e.g., informing your guide or driver)
  
• To contact you about changes, delays, or updates related to your tour
  
• To improve our services based on your feedback or browsing behavior
  
• To send you optional promotional offers (only with your consent)
  
• To ensure your safety and comfort during tours (e.g., health notes or requests)
  

We will never sell, rent, or share your information with unrelated third parties.

4. Data Storage & Protection

Your data is stored on secure systems and protected with technical and organizational security measures. We limit access to your information to team members who need it to deliver your booked services.

While we strive to protect your data, please note:

• Communication via WhatsApp and email may not be encrypted by default
  
• No digital storage system is 100% secure, but we apply the highest reasonable standards
  

5. Third-Party Services

We may share your name, hotel, or contact number with:

• Your tour guide or driver
  
• Our partner agencies (e.g., for joint tours or hotel stays)
  
• Local service providers such as restaurants, riads, or activity centers are only used when relevant to your booking
  

We do not allow any partner or staff to use your data for any other purpose.

6. Your Rights (Under UK & EU Data Law)

You have the right to:

• Request a copy of any personal data we hold about you
  
• Ask us to update or correct inaccurate information
  
• Request the deletion of your data (in certain cases)
  
• Withdraw your consent for marketing at any time
  
• File a complaint with a data protection authority if you believe your rights have been violated
  
  

7. Data Retention

We only keep your personal data for as long as necessary:

• Booking records: stored up to 12 months for internal reporting or customer service
  
• Feedback or review submissions: stored until you request removal
  
• WhatsApp or email messages: automatically deleted after a reasonable period, unless needed for legal reasons
  
  

8. Children’s Privacy

Our tours are family-friendly, but we do not knowingly collect data directly from children under 13 years of age without parental consent. Any data provided for children (e.g., name or age) is for booking and safety purposes only.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “last modified” date at the top of the page. We encourage users to check this page regularly for any changes.

10. Contact Us

If you have any questions about your data or how we use it, please feel free to get in touch:

📍 Hello Morocco 2030
📧 Email: contact@hellomorocco2030.com

📱 WhatsApp: +212 667-115187
📌 Location: Agadir, Morocco

🍪 Cookies Policy

Last updated: 27/07/2025

Like most websites, Hello Morocco 2030 uses cookies to give you the best browsing experience and to understand how our site is used. This policy explains what cookies are, how we use them, and how you can control your settings.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, improve functionality, and measure performance.

2. Why We Use Cookies

We use cookies to:

• Enable website features like tour filters or language preferences
  
• Understand user behavior to improve navigation and design
  
• Measure site performance (e.g., which tours get the  most interest)
  
• Track referral sources (Google, Instagram, etc.)
  
  

We do not use cookies to:

• Collect sensitive personal data
  
• Show third-party advertising
  
• Track you across other websites
  

3. Types of Cookies We Use